We offer a 100% Satisfaction Guaranteed return Policy which is ONLY applicable to purchases made directly from our manufacturer website www.ivspet.com.
Purchases made through Pet Store Retailers, E-Commerce Sites and any other Third Party are not eligible for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BUT call us to discuss.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: 10 Corporate Dr. Orangeburg, NY 10962
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.